CONTACT
info@nightmareon19thstreet.com
The best way to reach Nightmare during the open season is by visiting the Lonestar Events Center on any open night and speaking directly with the ticketeers. They will put you in contact with whoever you are trying to reach.
HOW MUCH ARE TICKETS ?
Generally, tickets to Nightmare on 19th Street are $20 on Thursdays/Sundays and $25 on Saturdays/Fridays and on Halloween. Tickets for "My Bloody Valentine" are $25. This buys you one entrance into all of our attractions. Fast passes may be purchased to skip MOST if not all of the line.
WHAT IF I DO NOT MAKE IT THROUGH ALL THE ATTRACTIONS ?
As long as you stick to the correct order, you will be able to make it through all attractions any night we are open.
DO YOU ACCEPT CREDIT CARDS ?
Yes, we accept Visa, Mastercard and Discover.
DO YOU SERVE ALCOHOL ?
No.
HOW SCARY ARE YOUR ATTRACTIONS ?
We do our part by providing hands down the scariest haunted house in West Texas. Of course, fear is a relative emotion, and everyone has their own particular fear threshold and pet phobias (we like to collect pet phobias). All in all, you are paying us to entertain and scare you, so that is what we do. Being scared in an otherwise safe environment is fun - for most people. At Nightmare, our goal is to immerse our visitors into a particular scene to make them feel as if what is happening is, in fact, reality. We do this by using detailed sets, experienced actors and suitable lighting and audio. All together, these variables make for one relatively scary attraction. You've got adrenal glands, you be the judge.
CAN MONSTERS TOUCH ME ?
We always give our actors a "no touch" policy - you don't touch us, we don't touch you. In other words, our ghouls will never intentionally grab you. However, due to very dim lighting, you may occasionally come into accidental contact with one of our staff. This rule is modified only for our "LOVE BITES" Valentine event in which ghouls will attempt to place "bitten" stickers on willing participants and no self-defense measure may be taken by participants.
WHAT SHOULD I WEAR ?
You should wear comfortable, preferably closed toed shoes. Please be warned, there is a chance you will be getting slightly wet, and two of our attractions are outside and subject to inclement weather conditions.
WHAT AGES ARE YOUR ATTRACTIONS RATED FOR ?
We leave that for you to decide. Only you can judge what is acceptable for your children. We would not, however, recommend any of our attractions for children under the age of 12.
DO YOU OFFER DISCOUNTS/COUPONS ?
Periodically throughout the season. Stay tuned to FMX for more details during the season or join our email listing from the website for further promotions.
IF I LEAVE THROUGH AN EMERGENCY EXIT, DO I GET A REFUND ?
No. If you decide to exit any attraction early we will not grant a refund or re-entry ... wimp ...
CAN I TAKE PICTURE AND/OR SHOOT VIDEO ?
We do not allow video or photography inside our attractions during operational hours unless special arrangements are set-up via the appropriate contacts beforehand. This includes cell phones. If we see you taking pictures or shooting videos with any device w/o proper notification, the device will be confiscated and given back when you leave - pictures deleted. We do, however, allow for cell phone pictures outside of the attactions while waiting in line.
CAN I GO THROUGH THE ATTRACTIONS MORE THAN ONCE ?
Your ticket is good for one trip through each attraction. On Thursdays, however, a repeat pass for $10 will be offered inside the park gates. Speak to the ticketeers if interested.
ARE THERE ANY RESTRICTIONS ON ATTENDING ?
Our attraction is not recommended for women who are in late stages of pregnancy and those with heart problems or prone to seizures. Strobe lights and heavy fog are in use throughout the attraction. Additionally, Nightmare on 19th Street reserves the right to refuse entry to or remove from property anyone behaving in a violent or disruptive manner or under the influence of drugs and/or alcohol. No refunds will be given. Be warned ...
IS IT SAFE?
We employ a full staff of professional security and keep professional law enforcement on site. If you follow all rules you will have an awesome experience unlike anything else in all of West Texas.
DO YOU REFUND TICKETS?
Much like concerts or other events, our tickets are non-refundable unless we close due to inclement weather on the night you bought a ticket. We do not give refunds for any other reason, including getting COVID. If we have to close due to weather and you pre-purchased online, you will be offered either (1) a full refund for your tickets OR (2) the option to use your ticket on any subsequent night that season (even if the cost for that night is more than what you paid). Also, note that many times special events are created during the season just for rainout transfers! Once the event is cancelled you will receive an email with all the options, including the option for a full refund. The email will go to the person who made the ticket transaction online. Please check your junk folder, as oftentimes it may be sent there.
ENTER AT YOUR OWN RISK!
